Re: Zip Drive Click of Death

When a Zip disk is inserted into the Zip drive, the drive heads will click to acquire the media. This is normal. However, if a disk is inserted into the Zip drive and the heads continue to click several times or do not stop clicking, this is not normal. 

Drives or disks that are physically damaged will constantly click (click, click, click etc....) or click non-stop. It is normal for the drive to click when a disk is inserted or when a disk is ejected. 

The constant clicking sound is the drive head extending out as far as it will go and not finding anything to read or when the heads cannot acquire the media. If the drive continues to click constantly, this may indicate a problem with the drive or media. Possible causes are a broken drive head, the media is torn or was erased by a bulk eraser. The clicking sound is a physical problem with the Zip drive or disk. If the drive clicks because the media is damaged, there is a possibility it will damage the microscopic head. 

What do I do if my drive constantly clicks?

If possible, try one more disk. Use a disk that does not contain valuable data, the second disk may become unusable. If the problem continues with another disk contact our RMA Dept.  for instructions on returning the
disk and drive. If only one disk constantly clicks, discontinue use of that disk and refer to our RMA Dept. for instructions on returning the disk. 

We are concerned with any of our consumers that have problems with their Zip Drives. Iomega conducts extensive in-house testing and continually updates and improves it's software and hardware product line. Testing is ongoing with many different operating systems to insure complete compatibility.

Our drives do have a one year warranty and the disks do have a limited lifetime warranty. If you should ever notice any problems with your Iomega Products, you may contact us for replacement. We have out of warranty services and data recovery services available also. If you would like pricing information on either of these options, please feel free to contact our RMA Department.

Our Technical Support is a paybased support, however, if your Iomega Product is found to be defective by our Technicians, you will not be charged for the support that you receive from them. They can be reached at (888) 446-6342. 

You may also contact our Corporate Offices to discuss any questions or concerns that you may have. We are always alert to constructive criticism, for we appreciate the enviable reputation that our brand names enjoy in the market place.

Our goal is to delight our customers every time they touch Iomega. Please give us the chance to "delight" you.

Michele Wagstaff
Customer Service
Iomega Corporation